1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized, hand-painted, or made-to-order sarees may require additional processing time, which will be communicated at the time of purchase.
2. Shipping Coverage
We currently ship across:
- All major cities and towns within India.
- Select international locations (subject to availability and shipping regulations).
For international shipping inquiries, please contact us before placing your order.
3. Estimated Delivery Time
Domestic Orders (India)
- Metro Cities: 3–7 Business Days
- Other Cities & Towns: 5–10 Business Days
- Remote Areas: 7–14 Business Days
International Orders
- Estimated delivery time: 10–21 Business Days
- Delivery timelines may vary depending on customs clearance and local courier services.
4. Shipping Charges
- Shipping charges are calculated during checkout.
- Free shipping offers, if applicable, will be displayed on the website.
- International orders may incur additional customs duties, taxes, or import fees imposed by the destination country, which are the responsibility of the customer.
5. Order Tracking
Once your order is shipped:
- A shipping confirmation message/email will be sent.
- Tracking details will be provided whenever available.
- Customers can track their shipment using the provided tracking number.
6. Delivery Attempts
Our courier partners will attempt delivery at the provided address.
If:
- The recipient is unavailable,
- The address is incorrect or incomplete,
- The package is refused,
additional shipping charges may apply for re-delivery.
7. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier service issues
Saanjh Ethnics is not liable for delays caused by circumstances beyond our control.
8. Damaged or Missing Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery.
- Share clear photos of the package and product.
- We will review the issue and provide a suitable resolution.
If a package appears lost during transit, please contact our support team for assistance.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Saanjh Ethnics shall not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
10. Customized & Made-to-Order Products
For customized, hand-painted, or specially crafted sarees:
- Additional production time may be required.
- Delivery estimates will be communicated during order confirmation.
- Such products may not be eligible for cancellation once production begins.
11. Contact Us
For any shipping-related questions, please contact:
Saanjh Ethnics
📞 +91 9503456884
📞 +91 7775079814
📧 saanjh.ethnics.sarees@gmail.com
📍 Nashik, Maharashtra, India